Shipping Policy

SYLK USA happily ships to all locations in the United States via USPS.

Orders are shipped daily Monday through Friday. However, please allow up to 48 hours for orders to be processed through our system. Typically, orders are received within 3-7 business days. If you require quicker service, please email orders@sylkusa.com and customer service will contact you for expedited shipping.

Refund & Return Policy

If you are not completely satisfied with your order from www.sylkusa.com, simply return your full-bottle (3oz) order within 30 days of purchase and we will refund the product amount, less shipping & handling. If you wish to return your product, please email orders@sylkusa.com. A customer service representative will contact you and provide a return form for you to fill out and include in your return along with a copy of the original invoice. All returns shall be mailed to:

ATTN: Returns
Toro Management, LLC DBA SYLK
7272 E. Indian School Road Suite 540
Scottsdale, AZ 85251

If you are returning product for a refund, you (the customer) are responsible for the cost of returning the product back to SYLK. We are unable to reimburse the original shipping and handling fees but will refund the cost of the product.

Only one “opened” product is eligible for return, however, if you are returning multiple products, you may return one “opened” product along with others that are still factory sealed, for a refund.

Free Sample RETURN POLICY

Try two free sample sachets of SYLK on us, just cover the $4.95 Non-Refundable Shipping and Handling.  Absolutely no returns or refunds on any Sample purchases. 

PRIVACY POLICY

The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly and will work to protect the security and privacy of any personal information you provide to us and will only use it as we describe here in our Privacy Policy.

Personal Information means information about you which is, or can be, tied to you as an individual. SYLK USA will collect and use Personal Information of customers and members only as follows:

OUR PURPOSE IN COLLECTING PERSONAL INFORMATION.
We collect Personal Information to deliver the products and services you want; administer our businesses; provide customer service, and respond to legal process (such as subpoenas and warrants).

WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT.
The Personal Information we collect may include:

* Contact information; names, addresses, email addresses and other such information required for us to transact business with you; and

* Technical information (such as your computers operating system and browser type, and the address of a referring website, if any, and the path you take through our web pages) when you visit our websites;

When you visit our website, we may place a “cookie,” a small computer file, on your computer to allow our website to function properly. You may delete this cookie from your computer. You may also set your Internet browser to reject cookies, however, doing so will compromise the functionality of our website.

HOW WE USE PERSONAL INFORMATION.
We do not sell or rent Personal Information to others.

We do not use cookies to track movements on websites other than our own.

We do not disclose Personal Information to others.

We take reasonable steps to protect your Personal Information.

We maintain reasonable physical, technical, and procedural measures to limit access to Personal Information to authorized individuals with appropriate purposes.

MODIFICATIONS TO OUR PRIVACY POLICIES.
We reserve the right to change our privacy policies at any time, except as may be prohibited by law. We will post revisions online. Use of our websites or services or the purchase of products after posted changes means that you consent to the privacy policies as changed.

DISCLAIMER

NO WARRANTIES
What Personal Information we collect and how we collect it.
Without prejudice to the generality of the foregoing paragraph SYLK USA does not warrant that:
this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

HEALTH DISCLAIMER
All content on this website is provided for your information only and may not be construed as medical advice or instruction. Such as text, graphics, images, and other material contained on the website (“Content”) are for informational purposes only and do not constitute medical advice; the Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

LIMITATIONS OF LIABILITY
SYLK USA will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

EXCEPTIONS
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit SYLK USA liability in respect of any:
death or personal injury caused by SYLK USA negligence;
fraud or fraudulent misrepresentation on the part of SYLK USA or
matter which it would be illegal or unlawful for SYLK USA to exclude or limit, or to attempt or purport to exclude or limit, its liability.

REASONABLENESS
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.

OTHER PARTIES
You accept that, as a limited liability entity, SYLK USA has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against SYLK USA officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect SYLK USA officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as SYLK USA.

UNENFORCEABLE PROVISIONS
If any provision of this website disclaimer is or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
If you have any questions, comments or concerns about our Privacy Policy, you may contact us through info@sylkusa.com
This website disclaimer was last updated on May 10, 2018